Return and Exchange Policy
Can I get a refund or exchange for my purchase?
我能进行退款退货或退换产品吗？
Unfortunately, we do not offer refunds or returns for all orders, except in cases of product defects or backorder cancellations.
非常抱歉，除产品质量和缺货问题外，任何订单都不接受退款或退换。
⚠️ Please note: Items with slight imperfections such as loose threads or minor stains that do not affect the overall appearance of the item are not considered defective.
请注意，有轻微瑕疵的商品，如松散的线头、轻微的斑点污渍等，不影响商品整体外观，将不被视为缺陷。
What if my item is missing, incorrect, damaged, or faulty?
如果我收到的产品是错误的、损坏的、遗失的，我该怎么办？
We’re sorry for any issues with your order! Please contact us within 3 days of receiving your item (according to the date on the tracking website) through our Instagram inbox 📥 @kloves.33, providing order references and attachments. We will address the issue promptly. Complaints made after 3 days will not be entertained.
非常抱歉造成您的困扰，请在签收后的3天内 (以物流网页所显示为准) 联系我们的📥IG: kloves.33 替您处理问题，逾期恕不受理。
Where can I track my orders?
我能在哪里追踪物流详情？
You can track your orders at www.tracking.my
Do you provide self-pickup service?
我可以选择面交自取吗？
Sorry, we do not offer a self-pickup service at this time. All parcels will be sent via courier.
非常抱歉。目前我们没有提供面交服务。所有货物都会通过邮寄公司发货给你们哟❤
What are your delivery options and how much is the shipping? Do you deliver to other countries?
请问你们使用什么快递公司？邮费是多少？可以邮寄其他国家吗？
We currently ship only to Singapore and Malaysia.
我们目前仅邮寄马来西亚和新加坡
For West Malaysia, we use J&T Express with a flat rate of RM8. For East Malaysia, the rate is RM15 per kg, with an additional RM10 for each extra kg.
西马邮费 RM8；东马首重 RM15/kg，续重每1kg 加 RM10。
For Singapore, the rate is RM35 for the first kg, with an additional RM10 for each extra kg. For example, 2kg costs RM45.
新加坡订单邮费首重 1kg RM35，续重每1kg 加 RM10。
When will I receive my orders?
我什么时候可以收到包裹？
Usually, it takes 3-5 business days to receive your parcel after it is posted, depending on your location.
一般寄出包裹后需要3-5个工作日送达，视地区而定。
Please note the following terms and conditions for delivery:
请留意以下有关物流的服务条款：
Delivery may take additional time during sale periods, holidays, and unforeseen circumstances.
遇到打折活动、假期和不可控因素，物流速度可能会受影响。
Delivery is only available on weekdays (excluding Malaysia Public Holidays).
周末和公共假日不发货。
STRICTLY NO REFUNDS, RETURNS, OR EXCHANGES once original tags are removed.
一经原始标签被移除，严禁退款、退货或换货。
Items must be returned in their original condition, including unaltered, unworn, unwashed, and with tags intact.